KYC Policy

Why verification is required

Know-your-customer checks confirm that account holders are who they claim to be, meet the minimum age for gambling and use legitimate payment methods. Verification protects both players and the platform from fraud and regulatory breaches.

When checks are triggered

Document review may be requested at registration, before the first withdrawal, when cumulative deposits exceed internal thresholds or whenever activity patterns suggest additional scrutiny is warranted.

Documents typically accepted

Government-issued photo ID such as a passport or driving licence, proof of address dated within the last three months, and evidence that payment cards or e-wallets belong to the registered account holder.

Submission and review

Upload clear colour copies through the secure document portal linked from your account. Reviews usually complete within one to three business days, though complex cases or resubmissions can take longer.

Failed or incomplete verification

Blurry images, expired documents or mismatched names will be rejected with instructions to resubmit. Until verification succeeds, withdrawals and certain promotions may remain restricted.

Ongoing monitoring

The operator may request refreshed documents after material account changes, long inactive periods or regulatory updates affecting players in the United Kingdom.